FAQs

The Arcturian is philosophy made tangible.

A reminder that taking care of yourself is the foundation of feeling good, showing up with confidence and becoming who you’re destined to be.

Every product is cruelty-free and vegan-friendly, no animal testing, no animal by-products. Beauty should empower, not harm.

Currently, we ship Australia-wide, enjoy Complimentary Standard Shipping and $14.99 Express. Shipping is calculated at checkout for international orders.

All Australian orders are shipped exclusively via Australia Post.

NSW

• Express: 1–2 business days
  
• Standard: 2–4 business days
  

Australia-Wide

• Express: 1–3+ business days
  
• Standard: 3–6 business days
  

International Orders

• Estimated delivery: 7–21 business days (depending on your location and customs clearance)
  
• Exact estimates are calculated at checkout
  

Please note: Delivery times are based on Australia Post’s estimates and may be subject to delays due to unforeseen circumstances.

Your experience with The Arcturian should feel exceptional from beginning to end.

If your order arrives damaged or isn’t aligned with your expectations, simply contact us within 30 days at support@thearcturian.co or through the contact form below and our team will take care of it with priority.

Due to the personal nature of our scrubs, returns are available only for products that are unopened, unused, and in their original condition.