FAQs

The Arcturian is more than a skincare brand — we are a movement.

A reminder that taking care of yourself is the foundation of feeling good, showing up with confidence and becoming who you’re destined to be.

Each product is crafted with premium botanicals to not only nourish your skin, but create a self-care routine that feels meaningful and empowering.

When you choose The Arcturian, you’re not just buying skincare.

You’re choosing a lifestyle built on clarity, confidence, and showing up for yourself every day.

Our Luscious Lavender Luxury Whipped Scrub was created for the moments you need to come back to yourself — to pause, breathe, and feel held.

Each swirl is a reminder that self-care can be soothing, sensual and deeply restorative.

And beyond the feeling, it’s a 4-in-1 experience.

It cleanses, exfoliates, nourishes, and hydrates in one decadent whipped formula that also doubles as a silky shaving cream.

Infused with Shea Butter, Rosehip Oil, Hyaluronic Acid, and Licorice Root Extract, it melts into the skin like a cloud, leaving you soft, smooth, and glowing.

It’s more than a scrub.

It’s a moment to refresh, restore, and remember your radiance.

Absolutely. ✧ Every product is cruelty-free and vegan-friendly — no animal testing, no animal by-products. Beauty should empower, not harm.

Scoop a small amount with the included spatula, massage onto damp skin in gentle circular motions, and rinse. Use 1–2 times per week for silky-smooth results. For an elevated routine, use it as a shaving cream or post-shave polish.

The longevity of each jar varies depending on how generously you indulge.

A little can go a long way with our whipped formula.

For facial use, a pea-sized amount is all you need, meaning the jar will last exceptionally long if used only on the face.

For the body, use 1–2 hand scoops depending on how rich you want your experience to be.

The more you indulge, the smoother and silkier your skin will feel.

Currently, we ship Australia-wide $9.99 Standard and $14.99 Express. Shipping is calculated at checkout for international orders. Free Australia-Wide shipping for orders over $99.

All Australian orders are shipped exclusively via Australia Post.

NSW

• Express: 1–2 business days
  
• Standard: 2–4 business days
  

Australia-Wide

• Express: 1–3+ business days
  
• Standard: 3–6 business days
  

International Orders

• Estimated delivery: 7–21 business days (depending on your location and customs clearance)
  
• Exact estimates are calculated at checkout
  

Please note: Delivery times are based on Australia Post’s estimates and may be subject to delays due to unforeseen circumstances.

Your experience with The Arcturian should feel exceptional from beginning to end.

If your order arrives damaged or isn’t aligned with your expectations, simply contact us within 30 days at support@thearcturian.co or through the contact form below and our team will take care of it with priority.

Due to the personal nature of our scrubs, returns are available only for products that are unopened, unused, and in their original condition.