Refund policy

We want you to feel radiant and empowered with every order.
 Due to the personal nature of our body care products, we cannot accept returns or exchanges for change of mind once a product has been opened or used.

If your product arrives damaged, faulty, or incorrect, please contact us within 30 days of delivery at info@thearcturian.co with your order number and clear photos. We will arrange a replacement or refund as appropriate.

Eligibility for Returns:

• Item must be unused, unopened, and in its original packaging.
• For-change-of mind returns, customers are responsible for return shipping
• If your item arrives damaged or not as expected we'll take care of it ⎯ always.  Simply contact us via email with images attached within 7 days of delivery.
  Return requests must be made within 30 days of delivery. 
  
  

Refunds:

• Approved refunds will be processed to your original payment method within 3–7 business days after we receive your return.
  
  

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
  
  

Questions?
 Email us at info@thearcturian.co — we’re here to help.