Shipping policy

At The Arcturian, we believe self-care should arrive as swiftly as the stars align. Every order is handled with care and dispatched on its journey to you within 48 hours of purchase (excluding weekends and public holidays).

Processing & Dispatch:

Orders are lovingly prepared and shipped within 48 hours.

Once your package has been entrusted to the courier, you’ll receive a dispatch email with your tracking link so you can follow its journey to you.

Estimated Delivery Times:

For all express orders within NSW: 1-2 business days.

For all standard orders within NSW: 2-4 business days.

For all express orders Australia-wide: 1-3+ business days.

For all other standard orders Australia-Wide: 3-6 business days.

 

International Orders: 7–21 business days, depending on your location and customs processing. Estimated arrival depending on region is calculated at checkout.

Shipping Costs:

Complimentary Standard Shipping with Australia Post across Australia. Upgrade to Express for $9.99 and receive your ritual sooner.

 

Delays & Cosmic Detours:
While we aim for your order to arrive on time, external factors such as postal delays or customs checks may occasionally cause slight detours. We appreciate your patience as your parcel makes its way across the cosmos.

Damaged or Missing Orders:
If your order arrives damaged, or if it seems lost in orbit, please contact us at support@thearcturian.co within 7 days of receiving (or expecting) your parcel. We’ll work swiftly to resolve the issue and realign your experience.

We can't wait for you to elevate your self-care experience with us.